The imag-e-nation eShop is packed to the gunwales with card making materials and supplies at the lowest prices on the world wide web and with free UK P&P, it is no wonder that it is the fastest growing cardmaking website in the craft world.
Thanks to the latest imag-e-neering techniques just.....

Click here for Card Making Supplies

Frequently Asked Questions



...did my eShop order go through?

If your payment was OK you will see this message while still in the HSBC section
"YOUR COMPLETED ORDER
Your payment details..have been received..Click continue to complete your order request and return to the merchants website.The merchant will confirm if your order has been successful."

When you click "Continue" you return to the Imag-e-nation eShop where you will see this

"This is your receipt This is not a tax invoice

Thank you for your order, which we have received and is now being processed.
Print this page and keep it for your records. If you need to contact us, refer to the "Order Number" below.

Order Fulfillment Team
Sales Dept
Imag-e-nation.com - etc
Then full details of the order"

IF YOU DON'T SEE BOTH OF THESE MESSAGES YOUR ORDER HAS NOT BEEN SUCCESSFUL

If you have given us an accurate email address you will also receive a confirmation email but email addresses are often misspelled so not receiving an email does not necessarily mean the order has not gone through.

On the subject of email addresses, and forgive us if this is obvious, but many people treat their email address like a postal address where, historically, the local postie has forgiven the error and delivered anyway. Not so the email address. It is a precise piece of code and must be absolutely accurate. The local postie would read btopnworld.com as btopenworld.com or fsmail.nert as fsmail.net BUT THE COMPUTER ONLY SEES A WRONG CODE AND FAILS TO DELIVER

.....How do I remove unwanted items from my basket?

It's dead easy and exactly the same as if you were in your local supermarket. You'd look in your basket and remove anything you didn't want. So...
Go to "View Basket" and tick the "Remove" box next to each item you want to remove. Click on "update" and the item(s) will be removed. You'll know because you'll still be in "View Basket" and they won't.


General Information on Emails to imag-e-nation

The price we pay for being a popular site is that we receive scores of emails each day, and significantly more, if you count spam. We read each one that doesn't look like spam and answer as quickly as we can.
We hope you will take this in the spirit in which it is intended but when tempted to send an email on a non-essential issue please bear in mind, that our internet prices are kept really low and we can only afford to pay for staff to get out orders quickly and efficiently. Having a bank of staff answering non-essential emails would add to prices to the detriment of everyone

Although most emails are answered within 48 hours, please allow up to 5 days. Keep in mind that some emails are lost in transit on the Internet; so if ever you do not receive a reply, please contact us again.
It would help us greatly if, when you have a general query about craft items, you post on the forum. That way you'll get fast replies from experts we don't have to pay!!